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Contact Us

Contact:

For help with an order you have placed or to place an order, Please email us at:

  • Sales@ApparelPirate.co.uk

For wholesale enquires or to work with us, Please email us at:

  • Office@ApparelPirate.co.uk

 

    Shipping

    Shipping Policy

    Shipment processing and production time

    Each product you see on our site is made on-demand, which means once you place the order,  we start working to get it to you. It takes time for us to create and send out the product, but making each order on-demand allows us to avoid overproduction.

    This way we're all part of the sustainable fashion movement.

    Our current production time is 1-9 days, However most items are dispatched within 48 hours.

    Shipping rates and delivery estimates

    Shipping charges for your order will be calculated and displayed at checkout. All delivery times listed below are after your order has left our warehouse.

    Shipment to P.O. boxes 

    We are currently shipping to P.O. boxes as normal.

    Shipment confirmation and order tracking

    You will receive a confirmation email within 30 minutes of placing your order. A dispatch email will be sent when your order leaves our warehouse.

    Customs, duties, and taxes

    Apparel Pirate is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Damages

    Please see our returns policy for information on damaged parcels.

    Return & Refund Policy

    If you are not happy with your purchase, we will accept the return of a unused product within 14 days. Once we receive the returned item we will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

    Please allow 1-2 weeks for your return to be processed.

    Discounted items are not eligible for a return.

    Apparel Pirate will not issue refunds for products purchased through other entities, such as distributors or retail partners.

    Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and traceable mail service.

    We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

    We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

    To begin the return process please log into your account and select the order or email us at Sales@apparelpirate.co.uk with you order number and reason for return, for damaged or low quality issues please include photos so we can process a replacement without having to wait for the item to reach us.

    Legal Notice

    LEGAL NOTICE

    Apparel Pirate LTD is a Private Limited Company with registered offices at 86-90, Paul Street, London EC2A 4NE, United Kingdom.

    Incorporated under the Companies act 2006 as a private company, Apparel Pirate LTD has its registered office in England and Wales.

    Company number:  13011142

    Publication manager : Apparel Pirate LTD - support@apparelpirate.co.uk

    Webmaster : Apparel Pirate LTD - support@apparelpirate.co.uk

    Hosting : Shopify - 150 Elgin Street 8th Floor Ottawa, Ontario K2P 1L4

    Photo credits : Apparel Pirate LTD - support@apparelpirate.co.uk

     

    Wholesale